Use Fiverr Service Providers with Extreme Caution

ST LOUIS, MO (StLouisWeb.Design) Fiverr is a popular website that freelance service providers offer multiple services, including everything ranging from web design to legal services.

If you are based in the U.S. and use it for website-related services, we warn you to exercise extreme caution.  We do use it on occasion, but we have had great experiences using providers on Fiverr, but we have had terrible experiences as well.

They do have reviews from previous customers who use the service providers.  However, many providers have friends and family to buy $5 gigs and post a fake review to increase their exposure on Fiverr.

Oddly enough, most of the service providers are based in Pakistan, with a significant number coming from India.

Many service providers will give low prices on the gigs but immediately try to get more money exaggerating the complexity of the issues.  Additionally, another tactic is they will offer better rates if you do business without going through Fiverr.  That is a bad idea!

The process will go like this:

  1. Service providers offer specialized gigs on Fiverr.
  2. You buy a service by making a payment to Fiverr.
  3. The funds remain with Fiverr until the gig is delivered.
  4. For many search engine-related results to show improvement, it might take a few days to show in the Google Search Console.
  5. The service provider will tell you everything is fixed and deliver the work.
  6. You are then asked to provide a review and if you want to tip the provider.
  7. However, you will commonly see that nothing has improved in a few days, as told by the provider.

The common problem with this model for website-related gigs is that you do a good review and may leave a good tip for timely positive work only to discover in 3-5 days that nothing was fixed and nothing has improved.  It can take a significant amount of time and money.

We strongly encourage you to consider the following parameters if you do not have experience with the service provider:

  1. Never do business without going through the Fiverr platform.
  2. Make the delivery time sufficient enough to verify that improvement met your expectations.
  3. Make sure you clearly communicate the problem.  Most do not speak English and use Google Translator to interpret the conversation.  So misunderstanding the service or expectations is common.

We have spent years attempting to find a service provider for additional support.  To date, we are not proud to say that we have not found a service provider on Fiverr worth retaining regularly.  It is an idea that sounds better in theory than in practice.

Fiverr does not do a good job screening the providers and doesn’t help resolve the problems.  I guess that the number of problems is beyond their ability to intervene and resolve.

As Editor in Chief of STL.News we are considering offering Fiverr reviews based on our experiences.  Stay tuned!